Privacy Policy

Effective Date: 07-01-2025

Introduction

At Jaherat, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services, including the Jaherat WhatsApp Cloud API platform (the “Service”). Jaherat is a product of Dignity Infoway Pvt. Ltd. (“we,” “our,” or “us”). By accessing or using our services, you agree to the practices described in this policy.

1. Information We Collect

Personal Information: This includes your name, email address, phone number, and other personally identifiable information that you provide to us when signing up for our services or contacting us.
Account Information: When you create an account, we collect information such as your username, password, and account preferences.
Usage Data: We may collect data about your interactions with our platform, including but not limited to API usage logs, device type, browser information, and IP addresses.
Payment Information: If you make a payment for our services, we may collect billing information such as credit card details. We use third-party payment processors, and your payment information is handled by them.

2. How We Use Your Information

We use the information we collect for the following purposes:

Providing and improving our services: To provide you with access to our WhatsApp Cloud API and to enhance our platform’s functionality.
Customer support: To respond to inquiries, provide assistance, and resolve any issues or concerns you may have.
Marketing and communication: To send you updates, promotions, newsletters, and other information that may be of interest to you. You may opt out of marketing communications at any time.
Compliance and legal obligations: To comply with applicable laws, regulations, and legal processes.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data in the following situations:

Service Providers: We may share your information with third-party vendors and service providers who assist us in delivering our services, such as payment processors, email services, and analytics providers.
Business Transfers: In the event of a merger, acquisition, or sale of our assets, your personal information may be transferred as part of the transaction.
Legal Compliance: We may disclose your information if required by law or in response to legal requests from government authorities.

4. Data Security

We take reasonable steps to protect your information from unauthorized access, use, alteration, and disclosure. However, no method of data transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements. Once your data is no longer needed, we will securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: You have the right to request access to the personal information we hold about you.
Correction: You can request to correct any inaccurate or incomplete information.
Deletion: You can request the deletion of your personal information, subject to certain exceptions.
Opt-out: You can opt-out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

To exercise any of these rights, please contact us at engage@jaherat.com.

7. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing any personal information.

8. International Data Transfers

If you are accessing our services from outside of India, please note that your personal information may be transferred to and processed in India or other countries where we or our service providers operate. By using our services, you consent to the transfer of your data across borders.

9. Children’s Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and we will update the effective date accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us at:

Jaherat
Website: www.jaherat.com
Email: engage@jaherat.com