Help Center
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Affiliate Marketing
Affiliate marketing is a performance-based strategy where businesses reward affiliates for driving traffic or sales to their products or services through unique links or codes, typically via websites, blogs, or social media platforms.
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AI WhatsApp Integration
AI WhatsApp integration is the incorporation of artificial intelligence technologies, like natural language processing and machine learning, into the WhatsApp platform. This integration enhances communication by enabling features such as advanced chatbots and personalized responses, optimizing user engagement and support experiences.
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Auto Reply Setup
WhatsApp auto reply is a feature that functions as a virtual assistant on WhatsApp. When you’re unable to respond immediately to messages due to being busy or during off-hours, the auto reply automatically sends a message on your behalf. Essentially, it acts similarly to an ‘out-of-office’ reply for emails but tailored for WhatsApp, ensuring that senders receive a response even when you’re unavailable.
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Backup WhatsApp Chats
Incorporating AI into this integration enhances automation and personalization, leading to a more streamlined and tailored user experience. The WhatsApp Business API is a key tool in facilitating this process, allowing businesses to integrate WhatsApp features into their existing systems efficiently.
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Bulk Broadcast Messages
The dissemination of a single message simultaneously to multiple recipients, commonly used in marketing or communication. It allows efficient outreach but should be used judiciously to avoid spamming and maintain recipient engagement.
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Catalog
A WhatsApp Catalog is a feature within the WhatsApp messaging platform that serves as a virtual storefront for businesses. It essentially functions as a mini e-commerce site directly integrated into WhatsApp, allowing businesses to showcase their products or services to customers in a visually appealing manner. It eliminates the need for complex website design or maintenance, providing businesses with a simple yet effective way to present their offerings and interact with customers on the platform.
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Chat Button
Chatbots
Chatbots are tools that use artificial intelligence to understand and respond to customer questions, similar to how a person would in a conversation. They provide quick help by analyzing queries and generating appropriate responses, making customer support faster and more efficient.
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Conversation Based Pricing
With WhatsApp conversation-based pricing, businesses pay per 24-hour interaction with a customer, with the cost varying depending on the message type (service, marketing, etc.). There are free starting points for user-initiated chats, but replies after a set time are charged.
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CRM
WhatsApp CRM involves managing and improving customer interactions through WhatsApp messages instead of emails or calls. It’s like chatting with your customers in the same place they talk to their friends, making interactions more personal and efficient.
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Customer Acquistion Costs
It’s the total expenses incurred to acquire a new customer, encompassing marketing, sales, and promotional expenses divided by the number of customers acquired within a specific timeframe. It’s a crucial metric for evaluating business profitability and marketing effectiveness.
Customer Support Automation
Customer support automation utilizes AI and ML to automate repetitive tasks in customer service, aiding human agents and handling simple queries. It directs customers to relevant resources, manages interactions, and requires minimal human intervention. This strategy aims to boost efficiency, saving time and enhancing the overall customer experience.
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