E-commerce businesses can use WhatsApp API to handle customer queries, process orders, and send timely shipping updates. Automated campaigns improve conversions and reduce cart abandonment.
Features:
01
Instant order confirmations and delivery tracking.
02
Flash sale and discount notifications.
03
Abandoned cart recovery campaigns.
04
Product recommendations based on browsing behavior.
05
Customer support and return handling.
Case Study: E-commerce Success Story
Client: An online fashion retailer
Challenge: High cart abandonment rates and low customer engagement.
Solution: Implemented WhatsApp API for abandoned cart recovery messages, product recommendations, and order tracking.
Result:
01
25% increase in cart recovery.
02
35% boost in repeat purchases.
03
Faster resolution of customer queries.
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